FAQ

Shipping

Our shipping cycle is 2-3 working days. Normal stock: 360 Frontal, Frontal, Bundles, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or daily customized wig, which will need more extra 2-4 days to be ready for shipment.

We use DHL, FedEx or UPS. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.

Our shipping fee is free

The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.

Sorry for that,we did not have the overnight service.The fastest delivery time is 2days.

You can make a note in your cart for this or contact us before shipping out. Then we will choose a free sign-off service for you. If the parcel has been shipped, you can call DHL /FedEx/UPS to ask them about it. If no one at home receives the parcel, the courier will call you. Please make sure your phone can go through.

The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.However, you can use PO.box as billing address.

about payment

PayPal account is not necessary.You can choose the "Pay with Credit Card".

We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us:lovmuse@lovmuse.com

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : info@luvmehair.com

We are sure that our website is legal , which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems, please feel free to contact us:lovmuse@lovmuse.com