Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?
A: All of stock is average size (head circumference:54cm-58cm ). And it has adjustable straps. Normally it can match the head of most people.
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.
Q: How long does shipping usually take? And can I use a PO.Box as shipping address?
A:We offer Express shipping ( free shipping ) which takes 5-10 bus days. The Express Shipping includes UPS, DHL and Fedex. And you can receive a notification after shipped out.
NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered and you need to add your phone number when you file the shipping info.
Q: Can I exchange/cancel my order?
A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)
, if not, it will be charged a processing fee.
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties.
Q: How can I get in touch with you ASAP?
A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 25$ from your amount (Shipping Fee).
